What hours is Redneck Rebel open? Our regular work schedule is Monday - Friday, 8AM-8PM. However, I do check messages throughout the weekend and will respond to questions and concerns.
How long until my order ships? Our current processing time (this does not include shipping time) is currently 7-14 business days. Items may ship sooner then that.
How long does shipping take? We ship all of our items through the USPS, items are shipped priority and can take 3-5 days to get to you. Delays do happen however.
How long do I have to cancel my order? All cancellations must be made within 24 hours of ordering.
Our policy lasts 3 days. If 3 days have gone by since your delivery date, unfortunately we can't accept a return. Returns are only for items that are damaged. We do not accept returns unless the item is damaged, if the wrong size is ordered and we have it in stock an exchange may be made. In this case the customer will pay shipping for the return of the item and for us to ship the exchange out.
Are earrings safe for sensitive ears? Our earring settings are lead and nickel free. Please contact us if you have any special requests or would like more information. Please follow care instructions in order to avoid other irritations.
What are your care recommendations? Clean your jewelry with a soft, dry cloth. Do not submerge or spray with water or chemicals (i.e. hairspray, cleaner, etc.). Do not wear in the shower. Do not apply excessive pressure or just throw earrings in your purse, on counter tops they will break. Store in an open area.